Call our UK customer service team on:0845 226 9831
Mon-Fri 8:30am-7pm, Sat 9am-2pm UK | 
Point West Apartments (CL) - South Kensington - 
Customer Rating:
7.4
(80 reviews)
Address: 116 Cromwell Road, Kensington, London, SW7 4XF | Nearest station: Gloucester Road
Rates from
£114.00 per night Book
Apartment Overview
Boasting an enviable location in the heart of South Kensington, within easy reach of London's finest shops, top restaurants and most fashionable bars, the Point West Apartments provide a comfortable, convenient base for those wanting to explore one of the city's most prestigious areas.
Set in a lavish residential development, these elegant contemporary apartments offer guests a taste of modern luxury living at its best. With chic décor and sumptuous furnishings these stylish one and two bedroom apartments provide a welcome haven for a truly enjoyable stay.
| 24 Hour Reception | Air Conditioning | Car Parking | Internet Access | Lifts |
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Check Rates & Availability
Do you want to book over the phone? Call us on 
0845 226 9831
Apartment Types
-
Deluxe Studio Apartment
Sleeps: 2 | Bathrooms: 1
Ideal for one or two people, this apartment has a combined living and sleeping area with a concealed double wall bed. There is also a full kitchen.
Breakfast type: Room Only
-
Deluxe One Bedroom Apartment
Sleeps: 2 (+1) | Bathrooms: 1
This one bedroom apartment comes equipped with a king size bed, full kitchen and bathroom. One additional bed can also be added to accommodate a third person.
Breakfast type: Room Only
-
Deluxe Two Bedroom Apartment
Sleeps: 4 (+1) | Bathrooms: 1
This two bedroom apartment comes equipped with a king size bed in the master bedroom, a double bed in the second bedroom, full kitchen and either one or two bathrooms. An additional foldaway bed can also be added to the apartment if required. Please note: Some of the Deluxe Two Bedroom Apartments are Duplex style.
Breakfast type: Room Only
Location
South Kensington is a fashionable upscale neighbourhood where you will find a wide variety of amenities, shops, restaurants and bars. The Natural History and the Victoria and Albert Museums are a short walk from the apartments and Hyde Park and Kensington Gardens are nearby providing the perfect spot in which to escape the city. For those wanting to indulge in some retail therapy, Knightsbridge, Chelsea and Kensington High Street are all within easy reach. Other sights and attractions close by include the Earls Court Exhibition Centre, the Royal Albert Hall and Kensington Palace.
Travel
Gloucester Road is the nearest underground station which is less than five minutes' walk away, providing easy access to the District, Circle and Piccadilly lines. South Kensington tube station is also within walking distance.
Additional Information
- Air Conditioning: Portable units available on request
- Airport Transfers: On request
- Baby Cots: On request
- Car Parking: Must be requested in advance
- High Chairs: On request
- In-Room Safe: On request
- Internet Access: Unlimited free Wi-Fi
- Linen Change: Weekly
- Maid Service: Weekly
- Wooden Flooring: Not throughout
- Work Desks: On request
Check in is from 14:00 and check out is before 10:00
Payment Terms & Cancellation
The payment terms and cancellation policy for your booking will vary depending on the apartment and pricing structure you choose. You can view the applicable terms by clicking the link in the column "Rate Type" which appears in the search results box further up this page. There is also a link on the next page (the booking form).
Cards Accepted
- American Express - a surcharge of 3.52% applies
- Maestro
- Mastercard - a surcharge of 2.88% applies
- Visa - a surcharge of 2.88% applies
- Visa Debit
General Facilities
Apartment Facilities
- Air Conditioning £
- Baby Cots Available £
- Bath With Shower
- Bathroom Products
- DVD Player
- Dining Table and Chairs
- Dishwasher
- Double Glazing
- Electric Fans on Request
- Extra Bed on Request £
- Full Kitchen
- Hairdryer
- High Chairs Available £
- In-room Safe
- Internet Access
- Ironing Facilities
- Microwave
- Oven
- Refrigerator
- TV
- Telephone
- Washer/Dryer
- Wooden Flooring
- Work Desks
Business Facilities
- Direct Line Telephone £
- Fax Facilities
- Internet Access
Map Showing Point West Apartments (CL)
Point West Apartments (CL)
7.4
Set in the desirable area of South Kensington, in a luxury residential development, the Point West Apartments offer elegant, contemporary accommodation perfect for those wanting a taste of city living at its finest.
Overall rating for Point West Apartments (CL) (from 80 reviews)
-
Range of facilities:
7.3
-
Location:
8.6
-
Customer service:
6.9
-
Cleanliness & comfort:
7.0
-
Value for money:
7.2
-
Recommended: 69
11 
-
Point West Apartments (CL) Review
Paul McLaughlin, Business traveller - Posted: Mon 14th May 2012
Overall score:
10.0
/
10
-
Range of facilities:
10
-
Location:
10
-
Customer service:
10
-
Cleanliness & comfort:
10
-
Value for money:
10
-
Recommend?
-
-
Point West Apartments (CL) Review
Roberta Boccardo, Business traveller - Posted: Tue 1st May 2012
Overall score:
9.2
/
10
This guest left no comments
-
Range of facilities:
9.0
-
Location:
9.0
-
Customer service:
9.0
-
Cleanliness & comfort:
9.0
-
Value for money:
10
-
Recommend?
-
-
Point West Apartments (CL) Review
Charlotte Barnes, Family with young children - Posted: Thu 26th Apr 2012
Overall score:
5.8
/
10
Despite reporting a problem with our TV on Friday morning and being told somebody would be coming to fix it shortly it was not fixed until Monday afternoon. We also requested a highchair at the same time which we were told would be with us shortly. This was never delivered.
The bathroom was in need of some updating.
The level of English of some of the reception staff was also poor. One of them didn't even understand the term check-in.
-
Range of facilities:
5.0
-
Location:
9.0
-
Customer service:
3.0
-
Cleanliness & comfort:
5.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Katherine Miller, Family with young children - Posted: Tue 10th Apr 2012
Overall score:
5.0
/
10
Apartment was UNCLEAN. Very dirty shower, very smelly. Did not include simple things like dishwashing detergent, stuff for dishwasher, tea/coffee facilities.
-
Range of facilities:
7.0
-
Location:
7.0
-
Customer service:
3.0
-
Cleanliness & comfort:
1.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Carlo Fuse, Business traveller - Posted: Tue 27th Mar 2012
Overall score:
8.4
/
10
Excellent accommodation in a very convenient location.
-
Range of facilities:
8.0
-
Location:
8.0
-
Customer service:
8.0
-
Cleanliness & comfort:
9.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Ted Belmont, Mature couple - Posted: Sat 25th Feb 2012
Overall score:
7.6
/
10
Nice apartment, spacious and comfortable - but the noise from District Line trains only a few yards away was unexpected. Service was friendly though a bit disorganised (when we pointed out there were no forks, they told us 'It might be tomorrow before we can get you some' - so we went out and bought some instead.)
-
Range of facilities:
7.0
-
Location:
7.0
-
Customer service:
7.0
-
Cleanliness & comfort:
9.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Andrew Chong, With friends - Posted: Mon 20th Feb 2012
Overall score:
7.8
/
10
This guest left no comments
-
Range of facilities:
7.0
-
Location:
9.0
-
Customer service:
8.0
-
Cleanliness & comfort:
7.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Nithima Yuenyong, Family with young children - Posted: Thu 12th Jan 2012
Overall score:
8.0
/
10
This guest left no comments
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
7.0
-
Cleanliness & comfort:
8.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Stephanie Prin, Family with young children - Posted: Wed 4th Jan 2012
Overall score:
7.8
/
10
Fantastic location close to subway, supermarkets and museums. Very confortable apartment and quite well equiped apart from kitchen material. Quite child friendly.
-
Range of facilities:
8.0
-
Location:
10
-
Customer service:
8.0
-
Cleanliness & comfort:
7.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Matthew Price, Young couple - Posted: Fri 9th Dec 2011
Overall score:
8.0
/
10
I would not hesitate to stay here again; I really enjoyed the apartment. A couple suggestions: Put some dishwasher powder and some clothes washing powder in the unit and leave the instructions to the washer/dryer sommewhere convenient, preferably in the book. Thanks again!
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
7.0
-
Cleanliness & comfort:
9.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
David Ballard, Mature couple - Posted: Tue 6th Dec 2011
Overall score:
9.0
/
10
We were very pleased with the apartment, it was spacious and comfortable. The staff were friendly and helpful. We will definitely be back.
Something that would be really useful is a place to leave cases on the last day. Most people want to make the most of their stay in London and do not travel home until long after 10 am. I know there is a security issue but all hotels manage to do it and it would make the stay perfect.
-
Range of facilities:
9.0
-
Location:
9.0
-
Customer service:
9.0
-
Cleanliness & comfort:
9.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
LUCA BAFILE, With friends - Posted: Mon 5th Dec 2011
Overall score:
7.2
/
10
This guest left no comments
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
5.0
-
Cleanliness & comfort:
8.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Elizabeth Daraveli, Family with young children - Posted: Mon 5th Dec 2011
Overall score:
5.4
/
10
We were dissapointed with the bathroom- because the towels were few and dirty and there was no extra toilet paper!Also no dishwashing liquid and no towels in the kitchen.We stayed there for just 3 days noone could expect that we had to go buy all that staff.!
-
Range of facilities:
6.0
-
Location:
7.0
-
Customer service:
6.0
-
Cleanliness & comfort:
4.0
-
Value for money:
4.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Annali Weekes, Solo traveller - Posted: Mon 28th Nov 2011
Overall score:
7.0
/
10
Very quiet block of units condering how many units there are; the block is in-between 2 train lines, however the building does block this noise to a minimum. Walking distance to one station with 3 underground lines access. Clean unit, with comfort. The site manangers were helpful, however did remind they were there for security only.
-
Range of facilities:
7.0
-
Location:
7.0
-
Customer service:
6.0
-
Cleanliness & comfort:
8.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Jason Whitelaw, Young couple - Posted: Mon 14th Nov 2011
Overall score:
4.4
/
10
Apartment had a low standard finish through out with various broken fixings, not properly cleaned and a smelly fridge. In desperate need of a revamp and nothing like the photos on the website. Very limited hot water for showers regardless of the time of day. Staff at fronk desk neither friendly or helpful. I wont be visitting again.
-
Range of facilities:
5.0
-
Location:
7.0
-
Customer service:
3.0
-
Cleanliness & comfort:
3.0
-
Value for money:
4.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Sue Bessant, Business traveller - Posted: Mon 14th Nov 2011
Overall score:
7.2
/
10
Excellent location and very roomy apartment.
Kitchen requires some attention, poorly equiped with utensils and crockery tired and chipped. Thermostat on cooker seemed to be faulty and set on max.
Very handy with Sainsbury's under the building and many other shops and restuarants around.
-
Range of facilities:
7.0
-
Location:
10
-
Customer service:
4.0
-
Cleanliness & comfort:
7.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Ramon Fernandez, Family with older children - Posted: Sat 5th Nov 2011
Overall score:
5.8
/
10
This guest left no comments
-
Range of facilities:
7.0
-
Location:
7.0
-
Customer service:
4.0
-
Cleanliness & comfort:
5.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Katrin Freiburghaus, With friends - Posted: Fri 4th Nov 2011
Overall score:
7.6
/
10
There was not enough toilet paper for five people who stayed three nights. Exept this fact: it was great!
-
Range of facilities:
8.0
-
Location:
6.0
-
Customer service:
8.0
-
Cleanliness & comfort:
9.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Robert Sandberg, Family with older children - Posted: Thu 3rd Nov 2011
Overall score:
7.4
/
10
This guest left no comments
-
Range of facilities:
7.0
-
Location:
8.0
-
Customer service:
7.0
-
Cleanliness & comfort:
7.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Bruce McKellar, Mature couple - Posted: Wed 2nd Nov 2011
Overall score:
7.0
/
10
The door on the kitchen is a nuisance. I recommend removing it.
-
Range of facilities:
7.0
-
Location:
7.0
-
Customer service:
7.0
-
Cleanliness & comfort:
7.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
James Harland, Family with young children - Posted: Wed 2nd Nov 2011
Overall score:
9.6
/
10
We thoroughly enjoyed our stay at Point West. The apartment was clean, spacious and very easy to live in. With a small child, it made our trip to London manageable, and was vastly superior to staying in a hotel or similar accommodations. Highly recommend the property.
-
Range of facilities:
9.0
-
Location:
9.0
-
Customer service:
10
-
Cleanliness & comfort:
10
-
Value for money:
10
-
Recommend?
-
-
Point West Apartments (CL) Review
Lucy Holliday, Family with young children - Posted: Tue 1st Nov 2011
Overall score:
6.2
/
10
A generous sized two bedroom apartment, which was clean and tidy on arrival, and had a well furnished kitchen. It would have been nice if there had been a few basics available, such as tea bags, coffee and milk capsules. The location was very convenient for the tube station, Hyde Park and the South Ken museums. One downside is that there is nowhere safe to leave luggage if you arrive before 2pm, and you need to be out of your room by 10am the day of departure. But not a bad place to stay, and our kids loved it!
-
Range of facilities:
5.0
-
Location:
7.0
-
Customer service:
5.0
-
Cleanliness & comfort:
8.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Georg Pliszewski, Other - Posted: Sat 29th Oct 2011
Overall score:
7.6
/
10
Two days we have no warm water for shower !!
The appartement was very warmly!!
-
Range of facilities:
10
-
Location:
10
-
Customer service:
10
-
Cleanliness & comfort:
2.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Guy Pitchon, Family with older children - Posted: Fri 28th Oct 2011
Overall score:
8.8
/
10
An excellent clean and tidy apartment that fully met our needs. WE were able to entertain, store our stuff and, importantly, park the car for the duration of our stay. One suggestion would be to provide some wine glasses - we ended up drinking a decent Argentinean Malbec from half pint beer glasses!
-
Range of facilities:
9.0
-
Location:
9.0
-
Customer service:
9.0
-
Cleanliness & comfort:
8.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Daniel Joseph Quinn, With friends - Posted: Fri 28th Oct 2011
Overall score:
10.0
/
10
We found our stay very comfortable and the staff very helpful. The location is ideal for shopping and sightseeing.
-
Range of facilities:
10
-
Location:
10
-
Customer service:
10
-
Cleanliness & comfort:
10
-
Value for money:
10
-
Recommend?
-
-
Point West Apartments (CL) Review
Graham from Letterkenny, Young couple - Posted: Wed 26th Oct 2011
Overall score:
8.0
/
10
This guest left no comments
-
Range of facilities:
8.0
-
Location:
8.0
-
Customer service:
8.0
-
Cleanliness & comfort:
8.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Gro from NARVIK, With friends - Posted: Wed 26th Oct 2011
Overall score:
8.4
/
10
This guest left no comments
-
Range of facilities:
8.0
-
Location:
10
-
Customer service:
8.0
-
Cleanliness & comfort:
7.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
JR, Family with older children - Posted: Mon 24th Oct 2011
Overall score:
6.4
/
10
The apartments are well situated for tourists visiting the sights in London and an easy walk from Glouster Rd tube. The undergrounds proximity does however mean train noise early in the morning and late at night. Not so much of a problem if you don't need to open the window. The two local supermarkets literally on the doorstep are also very handy for those who wish to self cater.
The apartment was clean but the bathroom was showing signs of wear with the bath panel coming off and a bath drain that was partially blocked - really simple housekeeping issues. The kitchen is very small but adequate although as other reviewers have noted there were not 4 glasses of any one type other than wine glasses and the crockery is mismatched although sufficient. No supply of washing up liquid, dishwasher tablets, table salt,the lack of decent oven gloves and a scant supply of toilet tissue(all commented upon previously by other reviewers) are a nuisance. At the price for the apartment I think these little things make all the difference and are inexpensive to provide. Twin beds were provided as requested which is helpful for older children. Attention to detail would make these apartments more than just a reasonable location to stay in.
-
Range of facilities:
5.0
-
Location:
8.0
-
Customer service:
5.0
-
Cleanliness & comfort:
7.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Phillip Weemes, Group - Posted: Tue 18th Oct 2011
Overall score:
8.2
/
10
This guest left no comments
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
9.0
-
Cleanliness & comfort:
7.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Alexander Tatarenko, Family with older children - Posted: Mon 17th Oct 2011
Overall score:
8.0
/
10
This guest left no comments
-
Range of facilities:
8.0
-
Location:
8.0
-
Customer service:
8.0
-
Cleanliness & comfort:
9.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Mei Tamimi, Mature couple - Posted: Sun 16th Oct 2011
Overall score:
7.2
/
10
I enjoyed my stay there, but the people at reception were not so helpful and some of them didn't speak good English, however the larg studio is very spacious and comfy
-
Range of facilities:
10
-
Location:
7.0
-
Customer service:
3.0
-
Cleanliness & comfort:
9.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Jane Gower, Business traveller - Posted: Tue 11th Oct 2011
Overall score:
7.6
/
10
Overall a great, good-value room, but missing essential items which make staying in an apartment immediately accessible; a basic set of cleaning products, dishwasher tablets (even one?) coffee/tea/milk, salt/pepper, just to get started up.
Also a set of instructions for the room facilities would be useful and could save damage.
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
5.0
-
Cleanliness & comfort:
8.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Michael Yusim, Family with older children - Posted: Fri 7th Oct 2011
Overall score:
7.4
/
10
I would like to get more service from reception's stuff.
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
6.0
-
Cleanliness & comfort:
6.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Karen Johnson, Family with older children - Posted: Wed 28th Sep 2011
Overall score:
7.2
/
10
There were no additional sheets and no cover on the duvet for the 3rd person.
-
Range of facilities:
7.0
-
Location:
9.0
-
Customer service:
7.0
-
Cleanliness & comfort:
6.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Abdullah Alhendi, Family with older children - Posted: Sat 24th Sep 2011
Overall score:
7.8
/
10
we enjoyed our staying at the point west apartment ,, we hope the management would think of making the cleaning of the apartment twice a week .
-
Range of facilities:
8.0
-
Location:
10
-
Customer service:
7.0
-
Cleanliness & comfort:
7.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Fraser Weir, Other - Posted: Mon 19th Sep 2011
Overall score:
8.4
/
10
This guest left no comments
-
Range of facilities:
7.0
-
Location:
10
-
Customer service:
7.0
-
Cleanliness & comfort:
9.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Hashem Ridha, Other - Posted: Thu 15th Sep 2011
Overall score:
7.0
/
10
I had hard time to get the service for installing anew dry/ washer machine. I had to several days to get that done. Also the free TV channels has to be checked as they are not updated after the previous resident
-
Range of facilities:
7.0
-
Location:
7.0
-
Customer service:
7.0
-
Cleanliness & comfort:
7.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Sarah from Clayton West, Huddersfield, Family with young children - Posted: Tue 13th Sep 2011
Overall score:
8.2
/
10
Really good price for this size of property considering similar alternatives. Great space, we even had an outside patio area. Well equipped kitchen. Only minor problems such as slightly worn fittings in places.
-
Range of facilities:
7.0
-
Location:
8.0
-
Customer service:
8.0
-
Cleanliness & comfort:
9.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Otto Postma, Mature couple - Posted: Sun 11th Sep 2011
Overall score:
7.4
/
10
Nice apartment, but amenities were a bit on the frugal side: while a washing machine was present, a dryer was not; cheap toilet paper; no sponge to wipe kitchen top. The lock and/or keys may need to be changed as it took quite some effort to open the door (wear & tear presumably).
-
Range of facilities:
6.0
-
Location:
8.0
-
Customer service:
8.0
-
Cleanliness & comfort:
8.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Wendy from Port Macquarie, Solo traveller - Posted: Tue 6th Sep 2011
Overall score:
8.0
/
10
Apartment in great location with everything you need. Extremely spacious and light. Only negatives were that carpet needs a good clean or replacement and internet was not wireless. Otherwise, felt very comfortable for the stay.
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
8.0
-
Cleanliness & comfort:
7.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Sian Kerr, Family with young children - Posted: Wed 24th Aug 2011
Overall score:
7.4
/
10
This apartment was fine for us as our children were happy to share a double bed. The kitchen would have benefited from a check on what was available (only 1 glass other than wine glasses). It was a shame that no cloth or washing up liquid was provided but there were dishwasher tablets.
Comfortable living space, aircon units and a balcony added to the enjoyment of our stay.
-
Range of facilities:
7.0
-
Location:
8.0
-
Customer service:
7.0
-
Cleanliness & comfort:
8.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Iris Langford, Family with young children - Posted: Mon 8th Aug 2011
Overall score:
8.6
/
10
This guest left no comments
-
Range of facilities:
8.0
-
Location:
10
-
Customer service:
6.0
-
Cleanliness & comfort:
10
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Melanie Breitenbach, Family with young children - Posted: Thu 30th Jun 2011
Overall score:
9.2
/
10
This guest left no comments
-
Range of facilities:
10
-
Location:
10
-
Customer service:
8.0
-
Cleanliness & comfort:
9.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Neil Anderson, Mature couple - Posted: Thu 30th Jun 2011
Overall score:
7.6
/
10
Did not have a balcony as stated.Difficult to get to room from reception.
-
Range of facilities:
8.0
-
Location:
8.0
-
Customer service:
6.0
-
Cleanliness & comfort:
9.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Andreas from La Conversion, Family with young children - Posted: Mon 7th Mar 2011
Overall score:
6.0
/
10
The size and facilities were good, but the apartment (and the interior of the building) needs updating. The carpets were old and stained in many places, the walls had too many scuffs, and the bathroom looked pretty old.
-
Range of facilities:
7.0
-
Location:
8.0
-
Customer service:
7.0
-
Cleanliness & comfort:
3.0
-
Value for money:
5.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Mari from Bridgend, Family with young children - Posted: Sun 27th Feb 2011
Overall score:
9.2
/
10
This guest left no comments
-
Range of facilities:
9.0
-
Location:
10
-
Customer service:
9.0
-
Cleanliness & comfort:
9.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Ken Palethorpe, Business traveller - Posted: Mon 24th Jan 2011
Overall score:
3.8
/
10
Two tiny towels. Panel underbath falls off and lands on toes. Fridge door sticking open. Long walk to lifts via a lift change. No dishwasher or dish detergent.
-
Range of facilities:
2.0
-
Location:
4.0
-
Customer service:
5.0
-
Cleanliness & comfort:
4.0
-
Value for money:
4.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Donnelly, Mature couple - Posted: Thu 13th Jan 2011
Overall score:
6.8
/
10
Carpets were very dirty and bathrooms disappointing.
Car parking a big plus.
-
Range of facilities:
7.0
-
Location:
9.0
-
Customer service:
8.0
-
Cleanliness & comfort:
3.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
veronique lorenzo, Family with older children - Posted: Sun 9th Jan 2011
Overall score:
5.0
/
10
This guest left no comments
-
Range of facilities:
6.0
-
Location:
8.0
-
Customer service:
3.0
-
Cleanliness & comfort:
4.0
-
Value for money:
4.0
-
Recommend?
-
-
Point West Apartments (CL) Review
DE Haan, A, With friends - Posted: Fri 10th Dec 2010
Overall score:
7.8
/
10
The apartment is very nice. The living and kitchen are nice, spacious, well laid out and comfortable. The master bedroom is also very nice with a large built-in cupboard. The second bedroom is the same size but more basic in terms of furniture. The bed in the master bedroom is better than in the second bedroom.
Location is great
Some small points for improvement: we found that not all cooking utensils and glassware were fully clean. This is not a huge issue but can give the impression of untidyness. Furthermore, we ran out of toiletpaper - it would be great if you could just keep some extra rolls in storage somewhere.
Cheers.
A.
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
8.0
-
Cleanliness & comfort:
6.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Nasser from Riyadh, With friends - Posted: Thu 25th Nov 2010
Overall score:
4.8
/
10
This guest left no comments
-
Range of facilities:
5.0
-
Location:
8.0
-
Customer service:
4.0
-
Cleanliness & comfort:
2.0
-
Value for money:
5.0
-
Recommend?
-
-
Point West Apartments (CL) Review
CATHERINE from Ranelagh, Family with older children - Posted: Wed 24th Nov 2010
Overall score:
9.4
/
10
The apartment was bright airy and warm. The reception staff were very friendly and accommodating . The location was excellent. Just 2 little problems . I do not think the dishwasher worked very well as cups etc were not very clean and also some good reading lights by the bed would be useful. I would definitely recommend this place and I would use it again.
-
Range of facilities:
10
-
Location:
10
-
Customer service:
10
-
Cleanliness & comfort:
7.0
-
Value for money:
10
-
Recommend?
-
-
Point West Apartments (CL) Review
David Miller, Mature couple - Posted: Wed 17th Nov 2010
Overall score:
8.0
/
10
The space of the apartment was excellent and so much better value than a hotel. Also more private. Location excellent. Bed very comfy. Overall very happy but several minor criticisms - although more irritating than anything let things down a bit. These were:
1. Bathrooms - no plugs in either bathroom sink
2. Kitchen - No oven gloves or teatowels - made removing items from oven very hard. Also no shelves in oven and just one baking tray - if you are going to offer a kitchen at least equip it properly. Finally of 3 pans in kitchen one was filthy
3. Living Room - no remote for DVD - was this right
-
Range of facilities:
7.0
-
Location:
10
-
Customer service:
7.0
-
Cleanliness & comfort:
8.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Annie from Murrumbeena, Family with young children - Posted: Sat 13th Nov 2010
Overall score:
6.6
/
10
The manager was quick to act when there was a misunderstanding regarding a fold-away bed.
Location is excellent.
The kitchen was well equipped however the washing machine was faulty - the door would not fully close.
The cleanliness of the toilet left a little to be desired - a quick dash to sainsbury's to purchase bleach and a new toilet brush was deemed very necessary!
That said, we would stay there again.
-
Range of facilities:
7.0
-
Location:
9.0
-
Customer service:
5.0
-
Cleanliness & comfort:
5.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Wendy from Lenzie, With friends - Posted: Mon 8th Nov 2010
Overall score:
7.4
/
10
Some glasses/crockery rather old/chipped and mismatched. Otherwise kitchen and apartment in general well equipped.
Well situated for Underground and museums.
Concierge on Sunday very helpful, others less so.
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
6.0
-
Cleanliness & comfort:
7.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Kennedy, Group - Posted: Fri 29th Oct 2010
Overall score:
8.8
/
10
Roomy apartment, great staff.
-
Range of facilities:
8.0
-
Location:
8.0
-
Customer service:
10
-
Cleanliness & comfort:
9.0
-
Value for money:
9.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Mrs Heather-Jane Hold, Family with older children - Posted: Mon 18th Oct 2010
Overall score:
3.6
/
10
The design of the building is complicated and so a small map showing the layout of the floors and access to them would prevent party members from getting lost and frustrated.
The kitchen equipment is very poor. No complete sets of anything and those which were provided were a mismatch of sizes, uses and many were chipped. A Teatowel was provided but no dish or cleaning cloths. Pans with worn off non stick coating were hard to use.
The pale carpet which is always going to be hard to keep clean was badly marked an it appeared that no attempt had been made to remove them.
In view of the above I do feel that the apartment is overpriced and I didn't feel that it wasn't as high class as is portrayed in your advertising.
Regards
Heather-Jane Hold
-
Range of facilities:
2.0
-
Location:
7.0
-
Customer service:
3.0
-
Cleanliness & comfort:
3.0
-
Value for money:
3.0
-
Recommend?
-
-
Point West Apartments (CL) Review
steve west, Business traveller - Posted: Wed 13th Oct 2010
Overall score:
6.8
/
10
Terrible 2nd floor apartment for sleeping. Beds, very basic, awful noise from nearby tube / train tracks - almost moved out to a hotel, but stayed the course. Furnishings very spartan, sofa stuffing coming out; kitchen needs redecorating. Not even any decent hangers in the wardrobes.
-
Range of facilities:
5.0
-
Location:
10
-
Customer service:
7.0
-
Cleanliness & comfort:
7.0
-
Value for money:
5.0
-
Recommend?
-
-
Point West Apartments (CL) Review
H.Vastenholt, Family with older children - Posted: Mon 27th Sep 2010
Overall score:
7.4
/
10
Nice apartment, good location
We would recommend that the fridge is checked regularly. It needed defrosting
-
Range of facilities:
7.0
-
Location:
8.0
-
Customer service:
7.0
-
Cleanliness & comfort:
8.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
mrs caroline madden, Family with young children - Posted: Sat 28th Aug 2010
Overall score:
6.2
/
10
This guest left no comments
-
Range of facilities:
7.0
-
Location:
9.0
-
Customer service:
6.0
-
Cleanliness & comfort:
4.0
-
Value for money:
5.0
-
Recommend?
-
-
Point West Apartments (CL) Review
philippa torma, Other - Posted: Thu 12th Aug 2010
Overall score:
8.0
/
10
the apartment was very nice and comfortable
-
Range of facilities:
9.0
-
Location:
9.0
-
Customer service:
8.0
-
Cleanliness & comfort:
8.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
David from Porirua, Family with older children - Posted: Mon 9th Aug 2010
Overall score:
6.0
/
10
The apartment was in a good location and the beds were comfortable - we found the washing machine difficult to use - some helpful instructions would be a great asset.
-
Range of facilities:
6.0
-
Location:
7.0
-
Customer service:
5.0
-
Cleanliness & comfort:
6.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Karin Hicks, Family with older children - Posted: Mon 2nd Aug 2010
Overall score:
7.4
/
10
We have just spent 5 nights at these apartments. Clean and comfortable and the location was great. Two minutes to Gloucester Road tube and about 10 minutes to Kensington. we had no problems in the apartment so had no need to contact housekeeping at any time. Entrance to apartments secure. We were on the third floor and could hear the tube trains from time to time but not loud enough to bother us and we couldn't here any traffic from the busy Cromwell Road. Two supermarkets a couple of minutes in each direction. Lots of restaurants in surounding area. Would recommend this accomodation to anyone. Only one problem is that the apartments can't be seen from the road so were difficult to find. Could do with a signpost on the main road.
-
Range of facilities:
7.0
-
Location:
9.0
-
Customer service:
7.0
-
Cleanliness & comfort:
7.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Edward & Evamaria Hawkins, Mature couple - Posted: Sat 31st Jul 2010
Overall score:
8.0
/
10
WE felt that we did not receive sufficient information about the flat when we arrived.We are not familiar with British appliances and more instructions would have been helpful. Those that were there should have been left out to be clearly visible.
We found the lighting in the sitting room inadequate for reading in the evening. We could not use all the channels on the tv because the controller would not work. We were surprised at the lack of a tea pot, but were grateful for the quick response to our request for one.
-
Range of facilities:
8.0
-
Location:
10
-
Customer service:
6.0
-
Cleanliness & comfort:
9.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Olga from Alcal� de Henares, Family with young children - Posted: Tue 27th Jul 2010
Overall score:
7.2
/
10
The apartment was nice and confortable, however, it would need to offer some more cutlery and kitchen menage in general. I'd also reccomend avoiding carpets in living-rooms which tend to be dirty after a variety of people have their meals there.
-
Range of facilities:
7.0
-
Location:
9.0
-
Customer service:
10
-
Cleanliness & comfort:
5.0
-
Value for money:
5.0
-
Recommend?
-
-
Point West Apartments (CL) Review
BRiony from Nedlands, Family with young children - Posted: Sun 11th Jul 2010
Overall score:
5.8
/
10
This guest left no comments
-
Range of facilities:
4.0
-
Location:
7.0
-
Customer service:
7.0
-
Cleanliness & comfort:
7.0
-
Value for money:
4.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Maura from oranmore, Family with older children - Posted: Fri 9th Jul 2010
Overall score:
5.6
/
10
This guest left no comments
-
Range of facilities:
3.0
-
Location:
10
-
Customer service:
5.0
-
Cleanliness & comfort:
3.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Dianna Rienstra, Family with older children - Posted: Fri 2nd Jul 2010
Overall score:
8.8
/
10
A bit more attention to detail would make this apartment perfect. For example, each door handle fell off when opening and shutting doors. Also, the building is huge and it took me at least 45 frustrating minutes to find my suite. If anyone is staying in an apartment in my area (218), they should be guided to the apartment when checking in. The hot water in my apartment was on a timer. This feature should be turned off for short term guests. It should also be made clear that one needs to bring toileteries and toilet paper, as well as kitchen paper.
-
Range of facilities:
6.0
-
Location:
10
-
Customer service:
9.0
-
Cleanliness & comfort:
9.0
-
Value for money:
10
-
Recommend?
-
-
Point West Apartments (CL) Review
Danielle, Young couple - Posted: Thu 24th Jun 2010
Overall score:
6.8
/
10
Too many cushions, vases and not enough hooks and hangers for clothes.
Bathroom sink has no drainer ie a big deep hole down.
Unable to use One table lamp with a one-metre length cable but nearest wall socket is 2 metres away.
Waste disposal room outside lift does not smell good.
Overall still good.
-
Range of facilities:
7.0
-
Location:
7.0
-
Customer service:
7.0
-
Cleanliness & comfort:
6.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Thomas McCready, Mature couple - Posted: Sun 25th Apr 2010
Overall score:
8.0
/
10
The apartment was clean tidy and a great location.Dorothy the house keeper was also at hand if needed and kept the place spotless.
1)Some if the minor things such as light switches etc need to be repaired.
2)Found the door lock difficult at times.
3) Would suggest that the paid tv be connected properly, it just didn't work (we had an older lady with us)
4) Availability of high speed broadband internet would be an advantage
Otherwisw we enjoyed our stay and would recommend it to others
Tom
-
Range of facilities:
7.0
-
Location:
10
-
Customer service:
7.0
-
Cleanliness & comfort:
8.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
P Lamb, Mature couple - Posted: Thu 18th Mar 2010
Overall score:
7.2
/
10
The apartment bedroom was very cramped.
The shower/bath surface very slippery to the point of dangerous.
The kitchen hot water tap needs fixing. It squirts everywhere.
The corridor had a foul odour.
The dishwasher had not been unstacked when we arrived.
The location is very good.
The apartment was clean and fixtures and appliances modern.
-
Range of facilities:
6.0
-
Location:
9.0
-
Customer service:
8.0
-
Cleanliness & comfort:
7.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Stuart from Billesdon, Family with young children - Posted: Sun 21st Feb 2010
Overall score:
7.2
/
10
Nice apartment in good location. Nicely furnished, clean and obvioulsy welll maintained. Helpful and timely staff.
Only downsides were terrible, cheap and uncomfortable pillows and a poor selection of crockery, glasses and utensils in the kitchen.
A small selection of key items such as salt and pepper wuold be nice too.
All in all very good though, I would use these apartments again.
-
Range of facilities:
8.0
-
Location:
7.0
-
Customer service:
8.0
-
Cleanliness & comfort:
7.0
-
Value for money:
6.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Sandra from Riga, With friends - Posted: Thu 11th Feb 2010
Overall score:
8.6
/
10
Excellent location, quiet area. Cozy and comfortable furnished apartment. The kitchen has found everything you need to cook a delicious meal. Located near two shopping centers, metro, autobuss.
-
Range of facilities:
9.0
-
Location:
10
-
Customer service:
8.0
-
Cleanliness & comfort:
9.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Brian and Madeleine Atkins, Mature couple - Posted: Wed 20th Jan 2010
Overall score:
8.4
/
10
Range of facilities: hot water was insufficient for 2 people in the middle of winter, dishwasher was not used due to difficulty. Need clear instructions left out for all appliances. Apartments need a guest book.
Only thing we didn't like was the long corridors and having to take 2 elevators to get to the 5th floor. No view from the room was disappointing but not too much of a concern.
Location: Brilliant - as per website.
Customer Service: Friendly and helpful.
Cleanliness: Staff were efficient in keeping the apartment up to standard. We understand the difficulties here over the Christmas/New Year holiday.
Value for Money: Good - as per website.
We had a great time and would recommend the facility to our travelling friends.
-
Range of facilities:
8.0
-
Location:
10
-
Customer service:
7.0
-
Cleanliness & comfort:
9.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Jessica from Homburg, Family with young children - Posted: Mon 4th Jan 2010
Overall score:
8.2
/
10
It was a very nice apartment, very big and spacious. My parents and my husband and two young children stayed in the 2 bedroom, 2 bathroom apartment. Great location, close to restaurants, shopping and the tube. The only complaint we had is their was not enough hot water to go around in the morning, other than that it was a great stay. Thnak you
-
Range of facilities:
8.0
-
Location:
10
-
Customer service:
8.0
-
Cleanliness & comfort:
8.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
adrian from LONDON, Other - Posted: Mon 28th Dec 2009
Overall score:
7.0
/
10
This guest left no comments
-
Range of facilities:
7.0
-
Location:
7.0
-
Customer service:
7.0
-
Cleanliness & comfort:
7.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Koeno from London, Solo traveller - Posted: Tue 22nd Dec 2009
Overall score:
7.2
/
10
This guest left no comments
-
Range of facilities:
7.0
-
Location:
8.0
-
Customer service:
6.0
-
Cleanliness & comfort:
8.0
-
Value for money:
7.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Gail from Kenilworth, With friends - Posted: Thu 10th Dec 2009
Overall score:
8.6
/
10
we were extremely pleased with the standard of the accommodation and its location. we would definitely stay there again.
-
Range of facilities:
9.0
-
Location:
9.0
-
Customer service:
8.0
-
Cleanliness & comfort:
9.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Villiers, Family with young children - Posted: Mon 2nd Nov 2009
Overall score:
8.0
/
10
Overall the apartment was excellent in location, and very good in quality of fittings. The noise from the trains below was minimal enough not to bother us. We asked for an extra bed and though it wasn't there on arrival, the service was good once we repeated our request. The only area in which I felt the generally high standard was let down was the kitchen.
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
8.0
-
Cleanliness & comfort:
7.0
-
Value for money:
8.0
-
Recommend?
-
-
Point West Apartments (CL) Review
Peter Lynch, Group - Posted: Mon 26th Oct 2009
Overall score:
6.8
/
10
This guest left no comments
-
Range of facilities:
8.0
-
Location:
9.0
-
Customer service:
7.0
-
Cleanliness & comfort:
5.0
-
Value for money:
5.0
-
Recommend?
-
This guest left no comments