Top 5 FAQs

What is Citybase Apartments?

Citybase Apartments is a booking agency offering a number of carefully selected, well-managed serviced apartments, the majority of which are discounted. You can book an apartment for any period, from only one night up to three months or more, although some apartments have a minimum stay. The reservation service is open to anybody and is FREE to use - we charge no fees to our customers.

What are Serviced Apartments?

A Serviced Apartment is a self-contained apartment comprising a living area, bedroom, bathroom and kitchen/kitchenette - all the facilities of a home. The apartments are referred to as being 'serviced' because they are managed, maintained and cleaned for you, in a similar way to what you would expect from a hotel room. Apartments can be booked quickly and easily, just as you'd book a hotel.

What can I expect in my apartment?

Apartments vary in size from studios - one room containing both the sleeping and lounge areas, with a separate bathroom - through to one-, two- and three-bedroom apartments with a separate lounge. All of the apartments have a TV, most have a telephone (usually direct dial), and some have more entertainment facilities such as satellite TV, VCR, hi-fi and internet access. Many apartments with more than one bedroom have more than one bathroom: you can always ask us about this when you book. All apartments have a kitchen; in the case of the smaller properties and studios this is referred to as a kitchenette, as it is not fully equipped. Kitchens are normally equipped with a full cooker, microwave, fridge-freezer, cutlery and crockery (including plates, cups, glasses, pots and pans). Some will also have washer-dryers and dishwashers. Maid service varies in frequency from daily to weekly, and includes a bed linen and towel change along with other housekeeping duties. Many apartments have a reception and concierge for your convenience, but most do not have a restaurant. This is normally not considered to be a disadvantage, as you have a choice of cooking your own meals or dining in local cafes and restaurants.

How do I pay for the booking?

Most of our apartments can be booked in the same way as a hotel room. This involves using a credit card to guarantee, pay or part pay for your reservation. You can find details of if, when and what you will be charged towards the bottom of each apartment's web page under the heading 'Terms and Conditions'. In many cases, your card will NOT be charged until you arrive at the apartment, where you can arrange to pay by card or cash - whichever method is appropriate to you and the apartment's reception.

For company or group bookings, we will always work with you to establish a payment method that suits you. Typically, this involves the apartment raising a pro-forma invoice for you, and arrangements can be made for part of the invoice amount to be paid upfront and the remaining amount to be paid closer to the departure date of the booking. For longer bookings, payment can often be made in instalments, for example on a monthly basis.

NOTE: to make or discuss larger bookings, please use our enquiry form or call us. For smaller bookings you may contact us in the same way, but you may also book online via the online booking request form (accessed by clicking on the 'BOOK NOW' button). This form requires you to enter your credit card details.

Most apartments will require you to produce a method of payment upon arrival, as you would expect in a hotel, whether it be cash, banker's cheque or, more usually, credit card details. This is to cover any incidental costs you might incur, such as telephone calls.

How do I book an apartment?

If you have any questions or simply prefer to book by phone, you can give us a call and our expert client advisors will be happy to help. Alternatively, it is quick and easy to book online, as follows:

1. Once you have found the apartment you require, click the 'Book This Apartment' button and you will be taken to a secure booking form.
2. Complete the booking form with the details required. It is important that you fill out all the fields. Once you are happy with your details, click 'submit' for your details to be sent securely to Citybase Apartments. *Important: On the booking form, please ensure that your email address is correct. If your email address is incorrectly typed in, we will be unable to respond to your request.
3. Once you have pressed 'submit' and your details are all correct, you will be taken to an acknowledgment page. This is an automated process that guarantees that the details have been submitted.
4. Once your booking has been received, the apartment will be reserved, subject to availability. You will receive a confirmation e-mail telling you of your confirmed apartment booking and providing you with all the details you need. You will also receive a booking reference number and the address of the apartment. Note: Your email confirmation will usually be with you the same day if you booked between 9:00 and 16:30 GMT, Monday to Friday. If you have booked outside of these times, your email notification will arrive the following morning, or on the following Monday if you booked during the weekend or after 17:00 GMT on Friday. We will always try to get the confirmation to you as soon as possible.