You are here: home help terms and conditions

Terms and Conditions

It is an implied term that, by using the citybaseapartments.com website, you agree to accept our terms and conditions stated below.

Bookings

All rates are per apartment (NOT per person)
All UK apartment rates are inclusive of VAT @ 17.5% and service.
All accommodation providers require that there is at least one person aged 18 or over staying at the apartments for each booking.

When you make a reservation through citybaseapartments.com, the rates that you see on the website at the time you make the booking are the rates that we apply and confirm to you unless stated as being a 'guide' rate whereby we will confirm the price with the apartments and yourself before making the booking (unless otherwise requested). If there are any unforeseen changes or problems with your reservation, we will automatically contact you first for your approval/instructions, before arranging a reservation for you.

In the event that the apartment of your choice is fully booked at the time of submitting your reservation request (complete with credit card details), citybaseapartments.com will endeavour to offer you an alternative apartment of similar price, quality and location. We will not, of course, proceed with an alternative reservation without your prior approval.

Shortly after you submit the secure online booking request form you will be notified by email of your reservation confirmation. The email will include full booking details: your booking reference and the apartment's cancellation policy, address and telephone number, so you'll have all the information you need.

Your email confirmation will usually be with you the same day if you booked between 9:00 and 16:00 GMT, Monday to Friday. If you have booked outside of these times, your email notification will arrive the following morning, or on the following Monday if you booked during the weekend or after 16:00 GMT on Friday. We will always try to get the confirmation to you as soon as possible.

If for any reason you are unable to access the email address you gave us in the booking request form, please email us using an alternative email address as soon as possible, stating your details, at priority@citybaseapartments.com. Alternatively, telephone our offices on +44 (0)845 226 9831 and ask for reservations.

If you are unsure about anything, please take a look at the frequently asked questions.

If you require URGENT confirmation of your booking, please feel free to contact us by any of the following methods:

Tel (UK): 0845 226 9831
Fax (UK): 0845 226 9832

Tel (International): +44 (0)845 226 9831
Fax (International): +44 (0)845 226 9832

Email: info@citybaseapartments.com

Payment

citybaseapartments.com operates as a NO-FEE service and credit card details are used only by the apartments, in the process of booking the apartment(s) at your instruction.

Each apartment has its own terms and conditions relating to how you pay for your booking. You can see these details on every apartment's web page, towards the bottom of the descriptive text. Please note that your bank may charge you for an international transfer of money when the payment is taken.

Please note that cities outside of the UK may be subject to local taxes payable upon arrival at the accommodation.

cancellations

Each apartment has its own cancellation policy, which you can read on that apartment's web page, towards the bottom of the descriptive text.

To cancel a reservation, please contact us as soon as possible by telephone or email, quoting your booking reference number (also contained within our email). We will then make the cancellation with the apartments.

If you need to cancel a booking urgently, and it is outside our office hours, then we advise you to inform the apartment directly using the contact details you'll find on the confirmation email.

If you fail to arrive at the apartment on your intended date of arrival without prior cancellation within the specified period, the apartment is entitled to charge your credit card. The amount of this cancellation charge depends upon the terms and conditions of the particular apartment. You can find this information on every apartment's web page under the heading 'Cancellation Policy'.

Should an accommodation provider have to alter or cancel a booking, provided that we are informed of it, we will do our utmost to inform you where is reasonably possible; at times it may not always be possible to contact you before your departure. In the event of the accommodation provider cancelling your booking, we have no liability to you with regards to making a refund or offering any compensation. The accommodation provider will be responsible for finding appropriate alternative accommodation of a similar standard and shall cover all additional costs incurred as a result of finding and transporting to such accommodation.

Limitation of Liability

citybaseapartments.com excludes all warranties, express or implied, relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up to date or is suitable for any particular purpose. citybaseapartments.com shall not be liable for any loss or damage suffered as the result of the use of this website.

In all cases, citybaseapartments.com acts only as a booking agent for the accommodation providers. The contract for the apartment and any services provided is between the guest and the accommodation provider. citybaseapartments.com can not be held responsible for either party's actions or for any subsequent consequences of those actions. citybaseapartments.com is not to be considered as a party in litigation, nor shall it or any of it's employees be required to be a party to any litigation arising directly or indirectly from the booking of accommodation.

Our Website

All apartment information and descriptions are supplied by the apartments featured. Whilst we do our utmost to maintain accuracy and to check details wherever possible, citybaseapartments.com cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence in relation to information on or accessible from this website.

citybaseapartments.com also reserves the right to change information published on the site at any time, including rates, descriptions and photographs.

citybaseapartments.com makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site. It cannot accept responsibility for any changes or closures to local amenities or attractions listed within the web site or literature.

These terms do not affect consumer statutory rights.

citybaseapartments.com reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party, and that any such third party undertakes to comply with any such changes.

Price Match Promise

We pride ourselves on our excellent service and competitive prices. Our valued customers can be confident that the apartments featured on our website won't be beaten on price anywhere else.

Our price match promise guarantees that if you find a lower rate on another website within 24 hours of booking with us, for the exact same apartment, Citybase Apartments will match the rate or arrange a refund for the difference.

The price match promise applies to all apartments bearing the logo you can see on this page. In addition, as we are committed to passing on the best possible savings to our valued customers, if you find a lower rate for an apartment that does not bear the logo we will gladly do our best to match the quoted rate.

Please contact us to verify lower rates found on other websites by calling +44 (0) 845 226 9831 or E-mail to pricematch@citybaseapartments.com

Price Match Promise Terms and Conditions

1. 1.1 The guarantee applies only to apartments bearing the price promise logo.
2. 1.2 Price match requests must be submitted to us within 24 hours of confirming your booking. Please note we are unable to process claims for bookings made within 7 days of your arrival date.
3. 1.3 Citybase apartments only price match to other UK web sites.
4. 1.4 The price match rate must be publicly available on the comparison website and must not require us to call, email or submit any communication with that website. Please e-mail the URL (address) of the webpage showing the lower price to pricematch@citybaseapartments.com including your name and our booking ref.
5. 1.5 The guarantee applies only to internet sites that have the exact apartment supplier and identical apartment type matching the same payment and cancellation rules and must be immediately available for the same dates where the service is priced accurately.
6. 1.6 Price matches must be for the total cost and include any handling charges, booking fees, credit card fees and the like. Citybase Apartments do not match the price of any quotes which have included promotional vouchers or money off discounts.
7. 1.7 Any adjustments which require a refund will be issued back by the same method used to pay for the apartment.
8. 1.8 Citybase apartments reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.
9. 1.9 If we are unable to match the competitor price and you consequently decide to cancel your booking with us, we will honor that request without penalty.

top

© 2007-2010, citybaseapartments.com serviced apartments, all rights reserved - email: info@citybaseapartments.com | +44 (0)845 226 9831