Quality and Environmental Issues

At Citybase Apartments we're committed to giving you the best possible service and to making sure everything we do is environmentally sustainable.

That's why we've worked hard to be the only serviced apartment booking agency to be ISO certified. Not only that but we have achieved double ISO accreditation - ISO 9001:2008 Quality Management Systems and ISO 14001 Environmental Management Standard.

So what does ISO 9001:2008 Quality Management Systems certification mean to you?

  • Superior service. Everybody you deal with at Citybase is committed to giving you great service. Your calls are answered quickly and efficiently, emails responded to fast and you're always kept in the loop.
  • Constant improvements. We're always analysing and fine-tuning how we work, so we make life easier for you. We have documented systems and standard procedures and commit to our promises with SLAs (Service Level Agreements). We listen to your feedback and suggestions and make changes accordingly.
  • Guaranteed quality. We regularly review our properties to make sure they continue to meet our rigorous standards.
  • Complete consistency. No matter who you deal with at Citybase you can expect the same level of service.

The ISO 14001 Environmental Management Standard means we comply with all current legislation, train our staff on environmental policies, segregate waste, actively seek to reduce our carbon footprint and look for sustainable solutions from environmentally conscious suppliers.

But that's not all. Serviced apartments, with their weekly towel/linen change and cleaning, as well as reduced food wastage, are a greener, more sustainable option when it comes to corporate accommodation.

So at Citybase, we can help you to reduce your carbon footprint and meet your CSR goals. Which means everybody wins - you, us and the environment.

Contact us today on 08455 211 671.

A pleasure to deal with

Dan and Amy have been excellent and are always a pleasure to deal with.

Absolutely brilliant

Amy is absolutely brilliant, I wouldn't use anyone else. She's always the person I go to.