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Rediscover the personal touch with Citybase Apartments

At Citybase Apartments, we make business a pleasure. Our corporate team is firmly focused on designing customised solutions, saving you time, effort and expense.

Citybase works closely with you to devise a programme that helps meet your business goals, cut costs, operate more efficiently and have happier, more productive staff.

The ultimate corporate accommodation solution

• Bespoke accommodation programmes. No two companies' accommodation needs are the same, which is why at Citybase Apartments, we don't take a one-size-fits-all approach. Instead, we design an accommodation programme that meets your specific needs, delivering efficiencies and cost savings. We negotiate direct with suppliers on your behalf to get the best possible rates. And we regularly review performance to make sure your programme continues to meet your needs.
• Dedicated account management. Your Citybase Apartments account manager is always on hand to deal with queries and resolve issues quickly and efficiently. This single point of contact saves you time, effort and expense.
• Detailed management information. To help you stay in control, we produce a bespoke monthly report with all the top-level information you need. You'll see a breakdown of spend, travel activity, average rate and number of nights in a city. This lets you easily assess the figures against your travel policy for compliance, see what suppliers are being used and identify any bookings outside your travel policy.
• Service Level Agreements. As part of your bespoke accommodation programme, we'll create SLAs that are tailored to your specific needs. You'll have a dedicated premier account advisor with a direct-dial number. And we're there when you need us, with extended opening hours and an out-of-hours service.
• Negotiation of corporate rates. Our solid supplier relationships and significant buying power put us in a very strong position to negotiate unbeatable rates on your behalf. It means that we're often able to include apartments that would usually be outside your budget.
• Apartment viewings. It's crucial that we select apartments that best suit the needs of your business travellers. To make sure the properties match your requirements for location, facilities, and general standards, your account manager will spend as much time as necessary viewing suitable apartments, comparing the facilities and helping you make the right choice.
• Meet and greet. For complex bookings, or for large group bookings, our meet-and-greet service is available on site or at a location of your choice. We'll make sure that your group is settled into their apartments and we'll be on hand to deal with any queries or requests.
• Flexible payment methods. We offer payment by credit or debit cards, and credit accounts with flexible payment terms.
• Location requests. At Citybase, our approach is flexible, responsive and tailored to your requirements. So if you need a location that we don't currently have, let us know. Our dedicated team will search on your behalf, identify suitable properties and negotiate great rates for you.

Unrivalled personal service

• Premier Team. As a corporate account, you have a direct line to our Premier Team, who handle day-to-day servicing of accounts and all operational requirements. A single phone call is all it takes to raise a query, make a booking or request information. They have the product and location knowledge, the experience and personal contacts to get the job done fast.
• Fast and responsive. On average, it takes just 10 seconds to answer your call, and you’re guaranteed an email response within three hours.
• Customised accommodation solutions. With Citybase, there is no standard solution. We listen to your needs and tailor our response with detailed proposals that match your criteria, showing suitable properties with an easy-reference guide to location and facilities.
• Honest, open and frank. At Citybase, we always tell it like it is – so if a property isn't right for you, we'll let you know. For us, a long-term business relationship is more important than short-term gain. So we take the time to get a real understanding of what you need, and we're crystal-clear in managing your expectations.
• Constant improvement. We're obsessive about delivering quality service, which is why every month we randomly select accounts and ask for candid feedback to help us make our service better. We also run detailed reports on call times, email response and issue resolution, to make sure we never fall short.
• Detailed product knowledge. Our team make regular visits to view properties, so they have detailed personal experience of the apartments, and strong relationships with our suppliers.

Working with you

We know that switching providers can mean a change in corporate culture, and that's not always straightforward. We have long experience of working closely with companies of all sizes to make the transition as smooth as possible.

At Citybase, we'll work with you throughout the process:

• launching the programme into your business
• assisting with stakeholder buy-in
• building confidence amongst your end users, through corporate events and on-site visits
• overcoming resistance to change
• managing leakage through direct bookings
• demonstrating savings through detailed analysis and reporting

A serviced apartment solution makes good business sense. We'll help you build a solid business case, partnering with you to promote this smart alternative to hotels.

Citybase Apartments

First-class service

Fantastic