Citybase Apartments has been awarded ISO 9001 (Quality Management Systems) and ISO 14001 (Environmental Management Standard) certification.
ISO 9001 certification has clear benefits for Citybase’s business accommodation bookers: better service, faster response times, a consistent approach no matter who they’re dealing with, as well as quick and efficient problem resolution. It also ensures constant review and improvement, to meet clients’ needs and incorporate their feedback and suggestions.
ISO 14001 certification gives clients the peace of mind of dealing with a company that respects the environment and believes in sustainability. It could also help them meet their own environmental targets.
Citybase is now the only serviced apartments booking agency to be ISO certified, giving it a clear advantage in the business accommodation market.
To find out more about the benefits of our ISO certification for companies that use our services, please visit the ISO section of our business pages.
Our company culture places great importance on encouraging and recognising people's contributions and we try to promote a sense of responsibility and ownership by involving our staff in decision making and problem solving. Our commitment to developing our staff and improving the way we work is reflected in our achievement of Investors in People standard.
Citybase Apartments are proud to be the first serviced apartments booking agent to gain membership of the Association of Serviced Apartment Providers (ASAP). The ASAP is an organisation that represents the main serviced apartment operators and booking agents in the UK and aims to ensure that all serviced apartment providers offer a consistent standard of service. As an ASAP member, Citybase Apartments is also bound by the ASAP code of conduct.
Citybase is a proud member of the Institute of Travel & Meetings (ITM). The ITM is the recognised body for business travel and represents over 1,000 buyer and supplier members across the UK.